Cancellation policy
The following favorable cancellation policy applies only if you book directly with Hotel Kogerstaete. If you make a booking through a third party such as Booking.com then the cancellation policy as stated with the third party applies, in case of cancellation you must contact the company where you made the booking yourself.
Cancellation conditions individuals (flexibel rate)
- For cancellations made up to 7 days before the commencement date, the guest shall not be required to pay any amount to the hotel company.
- For cancellations between 7 and 3 days before the commencement date, the guest shall pay 35% of the reservation value to the hotel company.
- For cancellations between 3 days and 24 hours before the commencement date, the guest shall pay 70% of the reservation value to the hotel company.
- For cancellations 24 hours or less before the commencement date, the guest shall pay 100% of the reservation value to the hotel company. The time of entry is 12:00 pm.
- Any prepaid amount will be refunded to the guest within 3 days of confirmation of cancellation if any of the above conditions apply.
Group reservations are reservations for 3 of more rooms (flexibel rate)
- For cancellations made up to 14 days before the commencement date, the guest shall not be required to pay any amount to the hotel company.
- For cancellations between 14 and 7 days before the commencement date, the guest shall pay 60% of the reservation value to the hotel company.
- For cancellations between 7 and 3 days before the commencement date, the guest shall pay 85% of the reservation value to the hotel company.
- For cancellations 3 days or less before the commencement date, the guest shall pay 100% of the reservation value to the hotel company. The time of entry is 12:00 pm.
- Any prepaid amount will be refunded to the guest within 3 days of confirmation of cancellation if any of the above conditions apply.
Reservation value refers to the total reservation including nights, breakfast, lunches, dinners, breaks or any other type of quoted and confirmed services from the hotel. In case of no-show, the client is in all cases obliged to pay the reservation value. You can cancel your room by phone or e-mail, please note! Your cancellation is only final after receipt of confirmation email. Mentioned room prices are without guarantee. When a mistake of the hotel results in a clearly wrong price, the hotelier has the right to cancel the booking.